How Sunnybrook Apartments Avoided Major Flood Damage With Quick Action

See our AMAZING RESULTS below!

When I got the call from Sunnybrook Apartments, I knew time was of the essence. I’m Tony Parrow, owner of Inlet Services, and water damage restoration is something we take seriously—especially when someone’s home or business is at risk. Sunnybrook had a major issue: a hot water heater burst in an upstairs unit, and water was flooding down into the unit below. We needed to act fast.

If you’re facing something similar—maybe unexpected flooding, broken pipes, or a water leak—don’t wait. The sooner you call, the better the chance we can save your floors, your drywall, and your peace of mind.

Here’s Sunnybrook’s Story

The team at Sunnybrook Apartments was dealing with a nightmare: a broken hot water heater in an upper unit let loose a torrent of hot water that gushed downward. The tenant below walked into a soaking mess—wet carpet, puddles pooling in corners, and water creeping along the baseboards.

They were understandably concerned. Would mold start forming? Would residents have to be displaced? They needed help—immediately.

Check out Before, During and After Images of this Job

What We Found When We Arrived

We arrived to find the lower apartment unit already taking on heavy water. The carpet squished under every step. Water had soaked into the padding, and streaks of dampness were climbing the drywall. There was a faint musty smell in the air—signs that moisture was already beginning to linger where it shouldn’t.

We inspected both the flooring and the walls using moisture meters and infrared tools to detect how far the water had traveled. It wasn’t just surface-level damage—it had seeped into the structure, meaning fast, professional drying would be critical to avoid long-term issues like mold or warped subflooring.

The residents were stressed, the maintenance team was overwhelmed, and it was clear this wasn’t a job for DIY fans or a shop vac. This needed expert water damage restoration—and fast.

What We Did to Fix the Problem

We rolled up our sleeves and jumped into action.

First, we extracted the standing water using our commercial-grade extraction equipment. Every gallon removed was one step closer to saving the structural integrity of the unit. Once the surface water was gone, we placed a powerful dehumidifier and multiple air movers to start the drying process from the inside out.

The air movers helped circulate dry air across the wet surfaces, while the dehumidifier pulled moisture from the air itself—like squeezing water from a sponge. Within a few hours, we saw moisture readings begin to drop.

To prevent any chance of bacteria or mold taking hold, we applied a hospital-grade antimicrobial solution to affected areas. This step is often overlooked, but trust me—it’s critical for long-term safety and cleanliness.

We returned each day to monitor progress. We didn’t pack up and leave—we stayed on top of it, adjusting the equipment and documenting the drying process until everything was completely moisture-free.

After full drying was confirmed, we removed all equipment, cleaned the floors, and even repainted the water-stained walls to restore the unit back to livable condition.

How the Results Turned Out

By the time we finished, the apartment looked better than it did before the flood.

• All moisture was eliminated

• No lingering odors

• Walls repainted and seamless

• Floors cleaned and completely dry

• No visible signs of water damage remained

We turned what could have been a weeks-long, mold-prone nightmare into a three-day turnaround with zero residual issues. And most importantly, the residents were able to stay in their unit without being displaced.

That’s why we always say: “When moisture hits, minutes matter.” Our fast response and proven method helped Sunnybrook Apartments avoid costly repairs, downtime, and unhappy tenants.

And what does Sunnybrook think?

The team at Sunnybrook couldn’t have been happier. The property manager let us know they were impressed with how quickly we responded, how carefully we worked, and how great the apartment looked after we were done.

They mentioned that in the past, they’d worked with water damage companies that “just dumped machines in and left”—but Inlet Services was different. We were communicative, consistent, and respectful of both the property and the residents.

And that, to us, is the best kind of review we could ask for.